Cupid Live Privacy Policy
Effective Date: January 16, 2026
Welcome to Cupid Live (the "App"), developed and operated by Ninzbao LLC(hereinafter referred to as "we", "us", or "our"). This Privacy Policy is intended to clarify how we collect, use, store, share, disclose, and protect your personal data, as well as inform you of the ways to exercise your privacy rights. Please carefully read and understand this policy before using the App. By checking to agree to this Policy and the User Terms, you fully acknowledge and consent to our processing of your personal data in accordance with this Policy.
The App is only available to users aged 18 and above, and the use of the App by individuals under 18 is strictly prohibited. We firmly comply with laws and regulations related to the protection of minors' privacy and Google Play Store Children's Safety Standards. We will not actively collect, store, or use any personal data of minors, nor will we provide any form of service access to minors.
If we verify that a minor has mistakenly used the App, we will immediately terminate the provision of services to them, and completely delete all generated data (if any) upon confirming their identity, without retaining or disclosing it to any third party. Meanwhile, we have established a feedback mechanism related to child safety. If you find any suspected minor using the App or content involving Child Sexual Exploitation and Abuse (CSEA) or Child Sexual Abuse Material (CSAM), please contact us via email at elecscapcor3331@gmail.com. We will verify and handle the matter immediately and cooperate with relevant regulatory authorities to effectively protect children's safety.
I. Data Controller and Data Protection Officer (DPO)
1.1 Data Controller: The data controller responsible for determining the purposes and methods of processing your personal data is Ninzbao LLC. We will fulfill our obligations as a data controller in accordance with the law to protect your privacy rights.
Company Name: Ninzbao LLC
Company Address: 418 BROADWAY NUM 6041, ALBANY, NY 12207
Contact Email: elecscapcor3331@gmail.com
1.2 Data Protection Officer (DPO): We have appointed a dedicated DPO who is responsible for supervising the implementation of this Privacy Policy, handling your privacy-related requests, and cooperating with regulatory authority inspections. You may contact the DPO via elecscapcor3331@gmail.com to state your needs and claims.
II. Applicable Legal Basis
Our processing of your personal data strictly complies with the following applicable laws, regulations, and industry standards to ensure compliance:
• European Union's General Data Protection Regulation (GDPR): Applies to scenarios where services are provided to users within the European Union and personal data of EU users is processed;
• California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) of the United States: Applies to scenarios where services are provided to residents of California and personal data of such residents is processed;
• Google Play Developer Distribution Agreement and Google's privacy compliance requirements;
• Other valid data protection laws and regulations of the service provision location and the user's location.
III.Legal Basis for Data Processing
We process your personal data in accordance with the principles of lawfulness, fairness, and necessity. Pursuant to applicable laws and regulations, including the General Data Protection Regulation (GDPR), the specific legal bases for our data processing activities are set forth below, ensuring that every data processing action has a clear and compliant legal foundation:
• Based on your Consent: When you actively authorize app permissions (e.g., camera, microphone, storage permissions) or upload content, you consent to our processing of relevant data for the corresponding functional purposes. You may withdraw such consent at any time (e.g., by disabling permissions in your device settings), and the withdrawal of consent shall not affect the validity of data processing activities conducted prior to the withdrawal based on lawful consent.
• Necessary for the Performance of a Contract: When you use in-app purchase services, we need to process your transaction records and other data to complete the payment process, verify transaction status, and provide after-sales support. Such processing is a necessary part of performing the service contract between you and us, ensuring the smooth delivery of in-app purchase services.
• Compliance with a Legal Obligation: We may process your relevant data in accordance with the law to respond to lawful verification requests from judicial and regulatory authorities, cooperate in investigations into violations, and fulfill statutory duties related to data protection and child safety. Such processing constitutes a legal obligation we are required to fulfill.
• Protection of Vital Interests: In rare emergency situations, such as when we detect activities within the app that endanger users' personal safety or involve Child Sexual Exploitation and Abuse (CSEA), we may process relevant data on an emergency basis to take intervention measures, in order to protect the vital legitimate interests of you or other natural persons.
• Performance of a Task Carried Out in the Public Interest: When we receive lawful instructions issued by competent authorities for public interest purposes (e.g., combating cybercrime, protecting minors' safety), we shall process relevant data in accordance with the law to assist in the completion of public interest tasks.
• Based on Legitimate Interests: We may process data based on our own and third parties' legitimate interests, provided that such processing does not prejudice your privacy rights or conflict with your vital interests. This includes optimizing app performance, troubleshooting operational failures, preventing fraud and malicious attacks, and improving the accuracy of matching services. If you believe such processing infringes upon your rights and interests, you may raise an objection via our official email address, and we will re-evaluate and adjust the processing methods accordingly.
With regard to special categories of personal data (e.g., biometric information fragments), we shall only process such data with your separate and explicit consent or as otherwise expressly provided by law, and strictly comply with additional compliance requirements.
IVScope and Methods of Information Collection
We adhere to the principle of "data minimization" and only collect personal data necessary for realizing the core functions of the App, not information unrelated to the services. The collection methods include information actively provided by you, access through App permissions, and automatic collection.
4.1 Information Actively Provided by You
Information you actively upload, post, or submit while using the App, including but not limited to:
• Visual content such as photos and videos uploaded through the album;
• Text, voice, photos, and other content actively sent during video calls and text chats;
• Payment-related information submitted when participating in in-app purchase services (processed by third-party payment service providers; we do not store complete payment card information).
4.2 Information Obtained Through App Permissions
To realize core functions, you need to authorize the App to obtain corresponding device permissions. We will obtain the following information through these permissions:
• Camera Permission: Used for one-on-one video calls, capturing and posting content. It is only enabled when you use the corresponding function, and no irrelevant content is actively captured or stored;
• Microphone Permission (Voice Recording): Used for video calls and voice message recording functions. Recording is only enabled when you initiate or receive a video call or record a voice message. The recorded content is only used for real-time transmission or temporary storage to complete message sending, and will not be retained for a long time unless necessary;
• External Storage Permission: Used to read content from your album for uploading and save in-app content you actively choose to store (such as images sent by others), and only access files related to the App;
• App Information Access Permission: Used to obtain your device model, operating system version, App version number, etc., to ensure App compatibility and stability, and troubleshoot operational failures.
• Photo Album Permission：It is used to select photos or video materials from your album for publishing and sharing, as well as to save pictures received within the App to your album. We will only access the specified content when you actively trigger the relevant operations, and will not scan or read all files in your album without authorization.
• Message Push Notification Permission：This permission allows Cupid Live to send you real‑time push notifications, including new chat messages, system service updates, important account alerts, and content notifications. With this permission enabled, you can receive timely reminders from the app even when Amor Call is running in the background or closed, so you won’t miss important information. You can enable or disable this permission at any time via your device settings or the app’s privacy/notification settings.
You can adjust or revoke the above permissions in your device settings at any time. However, revoking some permissions may cause the corresponding functions to be unavailable, without affecting the usability of other functions.
4.3 Automatically Collected Information
While you use the App, we will automatically collect the following non-identifiable information to optimize the service experience and ensure security:
• Technical Data: IP address, network type, device ID, advertising ids, device identifiers (such as IMEI, Android ID), which are only used for unique device identification and security verification and are not linked to personal identity information;
• Usage Data: Function usage records (such as video call duration, text message sending frequency, matching interaction records), error logs, crash reports, etc.;
• Location-Related Information: Only collects approximate geographic location when you actively authorize the location permission (to optimize regional matching accuracy), and you can revoke the authorization at any time.
V. Purposes of Information Collection and Processing
The personal data we collect is only used for the following legitimate purposes. We will not arbitrarily change the processing purposes without your explicit consent:
• Providing Core Services: Realizing one-on-one video calls, text chats, and intelligent matching functions, ensuring the smoothness of real-time interactions between users, and connecting users from different cultural backgrounds to meet social needs;
• Optimizing Service Experience: Analyzing user preferences based on usage data, optimizing intelligent matching algorithms, interface design, and function layout, and improving App operational stability and user experience;
• Ensuring Service Security: Identifying and preventing fraud, malicious attacks, the spread of non-compliant content, and other risks, troubleshooting App operational failures, and protecting the security of your device (the App has no registration or login function, and device id will be used to assist in verifying security status);
• Processing In-App Purchase Services: Assisting third-party payment service providers in completing payment processes, verifying transaction status, and providing consultation and after-sales support related to in-app purchases;
• Fulfilling Legal Obligations: Responding to legitimate inspection requests from regulatory authorities, cooperating with investigations into non-compliant behaviors, and complying with applicable laws, regulations, and Google Play Store rules.
VI. Information Sharing, Transfer, and Sale
6.1 Information Sharing
We will only share your personal data with third parties in the following scenarios, and will restrict third parties through contracts and other means to strictly comply with data protection requirements and prohibit them from using the data beyond the authorized scope:
• Third-Party Service Providers: Entrusting third parties to provide payment processing, cloud storage, server operation and maintenance, data analysis, and other services to realize service functions. Third parties may only process data within the scope of the entrustment and may not use it for their own business;
• Compliance and Security Needs: Sharing necessary data with competent authorities to prevent or stop illegal and non-compliant behaviors, protect users' legitimate rights and interests, and respond to legitimate instructions from judicial or regulatory authorities;
• User's Active Consent: Sharing relevant data with third parties designated by you with your explicit authorization (such as sharing content you actively send with chat partners).
6.2 Information Transfer
We will not transfer your personal data to any third party without your explicit written consent. If data transfer is required due to corporate changes such as merger, division, acquisition, or asset transfer, we will notify you in advance through in-app pop-ups, emails, and other means to ensure that the transferee continues to fulfill data protection obligations; otherwise, the data transfer will be terminated.
6.3 Information Sale
We will not actively sell your personal data. You have the right to opt out of the "sale" of your personal data (herein, "sale" is defined in accordance with laws such as CCPA/CPRA, i.e., disclosing personal data to third parties in exchange for valuable consideration).
You can exercise your right to opt out of data sale by sending an email to elecscapcor3331@gmail.com with the subject "Opt-Out of Data Sale - User ID (if any)" and stating your request in the email body. We will respond and complete the processing within 15 working days, and will not discriminate against you for exercising this right (such as refusing to provide services, increasing in-app purchase prices, etc.).
If you wish to withdraw your previous opt-out instruction, you can submit an application via the same email address above, and we will update your preference settings in a timely manner.
VII. Data Storage and Protection
7.1 Storage Period
We only retain your personal data for the shortest period necessary to achieve the purposes of data processing:
• Temporary Data (such as real-time video call data streams, unsaved voice messages): Only temporarily stored during the operation of the function, and immediately deleted or anonymized after the function ends;
• User-Actively Saved Content (such as uploaded images, chat records): Retained until you actively delete it, uninstall the App, or we terminate the service;
• Technical Data and Usage Data: Retained until the purposes of optimizing services and troubleshooting failures are achieved, generally no more than 12 months. After the expiration, it will be anonymized (no longer linked to personal identity);
• Data Retained to Fulfill Legal Obligations and Address Disputes: May be retained within the statutory time limit, and immediately deleted or anonymized after the time limit expires.
7.2 Protection Measures
We adopt industry-standard technical and organizational protection measures to prevent unauthorized access, disclosure, tampering, and damage to personal data:
• Technical Level: Using encryption technologies (such as SSL/TLS) to encrypt data transmission and storage, deploying firewalls and intrusion detection systems, and conducting regular security vulnerability scans and penetration tests;
• Organizational Level: Establishing a data access permission control system, only authorizing necessary personnel to access personal data, conducting data protection training and assessments for employees, and clarifying data security responsibilities;
• Emergency Response: In the event of a data breach, we will immediately activate the emergency plan, take remedial measures, control the scope of the breach, and notify affected users and relevant regulatory authorities within 72 hours (if required by GDPR).
Please note that no data transmission method can guarantee absolute security. You need to properly keep your device and App usage permissions to prevent unauthorized access to your personal data by others.
VIII. User Privacy Rights
In accordance with applicable laws and regulations, you enjoy the following privacy rights, and we will provide convenient channels for you to exercise these rights:
• Right to Know: The right to inquire about the scope, purposes, storage period, sharing objects, and other information of your personal data collected and used by us;
• Right of Access: The right to request us to provide a copy of your personal data (in a format that is easy for you to obtain and use);
• Right to Rectification: The right to request us to correct your personal data if it is inaccurate or incomplete;
• Right to Erasure (Right to Be Forgotten): The right to request us to delete your personal data when the storage period expires, the processing purpose is achieved, you withdraw your consent, and other circumstances;
• Right to Restrict Processing: The right to request us to restrict the processing of your personal data in specific circumstances (such as disputes over data accuracy, disappearance of processing purposes);
• Right to Data Portability: The right to request us to transfer your personal data to another data controller designated by you (if technically feasible);
• Right to Withdraw Consent: The right to withdraw your consent to App permission authorization and data processing purposes at any time. Withdrawal of consent will not affect the legal data processing conducted based on prior consent;
• Right to Lodge a Complaint: The right to lodge a complaint with regulatory authorities if you believe our processing of your personal data violates laws, regulations, or this Policy.
You can exercise the above rights by sending an email to elecscapcor3331@gmail.com with the subject "Exercise of Privacy Rights - User Request" and stating your identity information (for verification), specific request, and contact information in the email body. We will respond to your request within the time limit specified by laws and regulations (1 month as required by GDPR, which can be extended to 3 months in special circumstances; 45 days as required by CCPA, which can be extended by 45 days in special circumstances). Reasonable requests will be processed free of charge, while we may charge a reasonable administrative fee or refuse obviously unfounded, repetitive, or excessive requests.
IX. Additional Rights of Users in Specific Regions
9.1 Users in the European Union (Applicable to GDPR)
• If you are dissatisfied with the result of our response to your right request, we recommend that you first conduct friendly negotiations with us via the contact email elecscapcor3331@gmail.com. We will actively cooperate in communication to seek a reasonable solution; if the negotiation fails, you may lodge a complaint with the regulatory authorities;
• You have the right to lodge a complaint about our non-compliant data processing behaviors with the regulatory authorities within the European Union (such as the data protection authority of your country/region). Contact information of the regulatory authorities can be obtained through the official channels of the European Commission.
9.2 Users in California (Applicable to CCPA/CPRA)
• After a data breach that may pose a high risk to your rights and interests, we will promptly notify you and the regulatory authorities, and explain the content of the breach, its impact, and remedial measures;
• You have the right to know whether your personal information has been shared, and the right to request us to disclose the types, sources, processing purposes of your personal data collected in the past 12 months, as well as the circumstances of sharing and selling data with third parties;
• You have the right to request us to provide free access to and erasure of your personal data twice a year; a reasonable fee may be charged for requests exceeding this number;
• If we violate CCPA/CPRA intentionally or negligently, you have the right to file a civil lawsuit;
• We will not take discriminatory measures against you after you exercise your privacy rights, including but not limited to refusing services, reducing service quality, increasing in-app purchase prices, restricting function usage, etc.;
• You have the right to access, rectify, and delete your personal data, and the right to request us to provide relevant information on personal data processing activities, including data collection types, processing purposes, and third-party sharing circumstances.
9.3 Users in Virginia (Applicable to VCDPA)
• If we process your personal data in violation of VCDPA with intent or gross negligence, you have the right to file a civil lawsuit to claim actual damages after suffering harm, and the regulatory authorities may impose a fine of up to $7,500 per violation on us;
• You have the right to opt out of the processing of your personal data for personalized advertising purposes. You can submit an opt-out application by sending an email to elecscapcor3331@gmail.com, and we will complete the processing within 45 working days;
• You enjoy the right to access your personal data free of charge and conveniently, the right to inquire about details of your personal data processing, and the right to request us to provide a copy of the data and the basis for processing;
• You have the right to opt out of data sharing or sale. If you wish to withdraw your authorization for us to use your personal information for other relevant purposes, you can submit an application by sending an email to our official email address elecscapcor3331@gmail.com. Please clearly state in the email that your request is "Opt-Out of Data Sharing or Sale". We will review and process your application within 15 working days after receipt and feedback the result to you.
9.4 Users in Brazil (Applicable to LGPD)
• If your personal data needs to be transferred cross-border, we will ensure that the transferee meets the compliance conditions recognized by LGPD (such as having adequacy decision, signing standard contractual clauses). You can request us to provide relevant certification documents for cross-border transfer at any time;
• Based on the principles of data minimization and data quality, you have the right to request us to correct or supplement inaccurate or incomplete personal data, or delete data when the processing purpose disappears or the storage period expires;
• You can lodge a complaint about non-compliant data processing behaviors with Brazil's National Data Protection Authority (ANPD) and have the right to claim civil compensation for damages caused by data processing.
9.5 Users in Other Countries/Regions
• Users in Singapore (Applicable to PDPA): You have the right to request us to correct inaccurate personal data, and may request to stop the use of your personal data for direct marketing at any time. We will respond within a reasonable time after receiving the request;
• Users in India (Applicable to PDP Bill): You enjoy the right to access, rectify, delete, and port your personal data. The processing of sensitive personal data requires your separate consent, which you can withdraw at any time; if data processing is non-compliant, you can lodge a complaint with India's data protection authority;
• Other Regions: If the laws and regulations of your region grant you additional privacy rights, we will strictly fulfill our obligations in accordance with local laws and regulations to protect your legitimate rights and interests.
X. Processing of In-App Purchase Service Data
The App provides in-app purchase services. When you use the in-app purchase function, relevant payment data will be processed by third-party payment service providers. We do not store your complete payment card information, passwords, or other sensitive payment data.
We only collect in-app purchase transaction records (such as transaction amount, transaction time, in-app purchase items, payment status) to verify transaction validity, provide after-sales support, and count in-app purchase service data. Transaction records will be retained until the expiration of the statutory time limit.
XI. Third-Party Services
The App may integrate third-party SDKs or services (such as payment service providers, data analysis tools, push services). Third parties will process your personal data in accordance with their own privacy policies. We have conducted compliance inspections on third parties and require them to comply with data protection requirements, but we shall not be jointly and severally liable for the privacy behaviors of third parties.
You can obtain the privacy policies of third parties through their official channels to understand their data processing methods.
XII. Changes to This Privacy Policy
We may revise this Privacy Policy in accordance with updates to laws and regulations, adjustments to App functions, optimization of data processing methods, and other circumstances. The revised Privacy Policy will be notified to you through in-app pop-ups, notifications, and other means, and you can view the latest version in the App.
If the revised content involves major changes to your rights and interests (such as expanding the scope of data collection, changing data processing purposes, adjusting the way to exercise user rights), we will notify you 7 days in advance. Your continued use of the App will mean that you agree to the revised Privacy Policy.
XIII. Contact Information and Complaint Channels
If you have any questions about this Privacy Policy, need to exercise your privacy rights, or report problems related to data processing, you can contact us through the following methods:
Company Name: Ninzbao LLC
Contact Email: elecscapcor3331@gmail.com
Company Address: 418 BROADWAY NUM 6041, ALBANY, NY 12207
If you believe we have not properly handled your request or there is a non-compliant behavior, you can lodge a complaint with the regulatory authorities in your region, such as the data protection authority in the European Union and the Attorney General's Office in California, to protect your legitimate rights and interests.
XIV. Other Provisions
This Privacy Policy and the Cupid Live User Terms are supplementary to each other. In case of any inconsistency between the two, this Privacy Policy shall prevail. Matters not covered herein shall be governed by applicable laws, regulations, and Google Play Store rules.
Any dispute arising from this Privacy Policy may be resolved through negotiation between you and us; if the negotiation fails, you may file a lawsuit with the competent court where our company is located.